Support
Contact us
Questions about an order, your account, or getting your store on PumpGo - we're here.
Email support
The fastest way to reach the PumpGo team. Include your order number (PGORD-…) if it's about an order - we typically reply within one business day.
support@pumpgo.comHelp center
Answers to the most common questions - ordering, payments, ID verification, rewards, and notifications - without waiting on a reply.
Browse the help centerAbout an order in progress
If your order is being prepared right now, the quickest help is the store team on site - they can see your order on their queue by its order number. You can track every status change live in your order history.
Stores & partnerships
Operate a store or a network of stores? Email us with "Partnership" in the subject and we'll walk you through onboarding - catalog setup, the order queue, receipt printing, and payouts via Stripe.
Start a partnership conversation